Last updated: 17 October 2026
Welcome to Ishdhun (βweβ, βourβ, βusβ). This Privacy Policy explains how we collect, use, share and protect your personal information when you visit or make a purchase from ishdhun.shop (the βWebsiteβ).
By using our Website or placing an order, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information you give us:
- Name, phone number and email address
- Shipping and billing address
- Order details and any messages you send us (via email, WhatsApp, contact form or social media)
Payment information:
Online payments are processed securely by our third-party payment partners. We do not store your card, UPI or net banking details on our servers.
Information collected automatically:
- IP address, browser type, device information and approximate location
- Pages you visit, products you view and actions you take on the Website
- Information collected through cookies and similar technologies (see Section 5)
2. How We Use Your Information
We use your information to:
- Process, confirm, ship and deliver your orders
- Contact you about your order, including confirmation calls or messages for Cash on Delivery orders
- Handle replacements, refunds and customer support requests
- Send order updates and, with your consent, offers and festive deals via SMS, email or WhatsApp
- Improve our Website, products and shopping experience
- Show relevant ads on platforms such as Facebook, Instagram and Google
- Prevent fraud and comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We share it only with trusted partners who help us run our business:
- Fulfilment and supply partners: to pack and dispatch your order
- Courier and logistics partners: to deliver your order
- Payment gateways: to process online payments securely
- Marketing and analytics tools (such as Meta and Google): to understand Website usage and show relevant ads
- Government or legal authorities: when required by law
These partners receive only the information needed to perform their service.
4. Data Security
We use reasonable technical and organisational measures, including SSL encryption, to protect your information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking
Our Website uses cookies and similar technologies, including the Meta Pixel and Google Analytics, to:
- Keep items in your cart and remember your preferences
- Understand how visitors use our Website
- Measure and improve our advertising
You can disable cookies in your browser settings, but some parts of the Website, such as the cart and checkout, may not work properly.
6. Data Retention
We keep your personal information only as long as needed to fulfil your orders, provide support and meet legal, tax and accounting requirements. After that, it is securely deleted or anonymised.
7. Your Rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to:
- Access the personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of your information, subject to legal requirements
- Withdraw consent for marketing messages at any time
- Raise a grievance about how your data is handled
To use any of these rights, contact us using the details below.
8. Marketing Communications
You may receive offers and updates from us on SMS, email or WhatsApp. You can opt out at any time by replying βSTOPβ, clicking βunsubscribeβ, or contacting us. Order-related messages will still be sent, as they are needed to complete your purchase.
9. Childrenβs Privacy
Our Website is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us and we will delete it.
10. Third-Party Links
Our Website may contain links to other websites, such as social media pages or payment gateways. We are not responsible for the privacy practices of those websites. Please read their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated βLast updatedβ date.
12. Grievance Officer and Contact Us
If you have any questions, requests or complaints about this Privacy Policy or your personal information, please contact our Grievance Officer:
Business Name: Ishdhun
Address: Ajmer, Rajasthan, India
Email: ishdhun@gmail.com
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM
We aim to respond to all grievances within 48 hours and resolve them within 30 days.
