Last updated: 18 October 2026
At Ishdhun (https://ishdhun.shop), every product is checked and packed carefully before dispatch. Please read this policy before placing your order.
1. No Refunds
All sales are final. We do not offer refunds for:
- change of mind or no longer wanting the product
- ordering the wrong product, size or quantity
- minor differences in colour, finish or design compared to website images (caused by lighting, screen settings or handmade finishes)
- delays caused by courier partners, festivals, weather or other events beyond our control
- products that have been used, washed, damaged by the customer, or are missing original packaging
2. Replacement for Damaged, Defective or Wrong Products
If you receive a product that is damaged in transit, defective, or different from what you ordered, we will replace it at no extra cost.
To be eligible:
- Contact us within 48 hours of delivery.
- Share a clear unboxing video (recorded continuously from opening the sealed package) and photos of the product, packaging and shipping label.
- Keep the product unused and in its original packaging.
After verification, we will send a replacement. Claims without an unboxing video, or made after 48 hours, may not be accepted.
If a replacement is not possible (for example, the product is out of stock), we will refund the amount paid for that product to your original payment method, or by bank transfer or UPI for COD orders, within 7–10 working days of approval.
3. Order Cancellation by Customer
- You can cancel your order before it is dispatched by contacting us on WhatsApp or by phone.
- Prepaid orders cancelled before dispatch will be refunded in full to the original payment method within 5–7 working days.
- Orders cannot be cancelled after dispatch.
4. Order Cancellation by Ishdhun
We may cancel an order if the product is out of stock, the address is incomplete or not serviceable, we cannot confirm the order with you, or we suspect fraud. If you have already paid, you will receive a full refund within 5–7 working days.
5. Cash on Delivery (COD) Orders
- Please accept COD orders only if you intend to buy.
- Refusing a COD order without a valid reason causes shipping losses. We may disable COD for customers who repeatedly refuse deliveries.
6. Contact Us
For replacement requests or cancellations:
Phone / WhatsApp: +91 7023972906
Email: ishdhun@gmail.com
Website: https://ishdhun.shop
We usually respond within 24–48 hours.